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What games and features are available at Basswin Casino?
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The player eventually lost all the funds after being tempted to play further. We determined that since the player lost the winnings, there was no basis for a refund. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. The Complaints Team had noted the delay and had communicated with the player regarding the necessary KYC verification and processing times. However, due to a lack of response from the player after multiple inquiries, the complaint was currently closed.